Atlassian's ITSM with Jira Service Management Foundations certification teaches IT service management fundamentals using industry-leading tools. Perfect for career changers entering IT support, this credential opens doors to help desk analyst, IT service coordinator, and service management roles—giving you the practical skills employers value most.
Certification Requirements
Topics covered by ITSM with Jira Service Management Foundations
The certification validates that you have the core skills necessary for a career in IT service management and help desk support.
IT Service Desk Analysts serve as the first point of contact for technical support, troubleshooting hardware and software issues while providing excellent customer service to end-users.
Estimated Salary: $35,000 – $55,000
IT Service Management Specialists ensure smooth technology operations by managing IT services, resolving user issues, implementing best practices, and maintaining service quality standards to support business objectives effectively.
Estimated Salary: $55,000 – $85,000
IT Support Specialists troubleshoot technical issues, maintain computer systems, and help users resolve hardware and software problems. They serve as the first line of tech support in organizations.
Estimated Salary: $35,000 – $65,000
Yes, this certification demonstrates practical ITSM skills that employers value, especially for IT support, service desk, and project coordination roles in organizations already using Atlassian tools.
The Atlassian Jira Service Management Foundations certification exam costs $150 USD for most regions globally.
An Atlassian Jira Service Management certification opens doors to IT service desk roles, help desk analyst positions, ITSM specialist jobs, and technical support careers. Learners can pursue opportunities as service desk coordinators, incident management specialists, or IT operations analysts. You'll also be well-positioned for roles in customer support, system administration, and IT project coordination across various industries that rely on structured service management processes.
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